ORDERS
How do I place an order on BackpackerLife?
Select the products you desire, add them to your cart, and follow the checkout instructions to complete your purchase. We accept various payment methods to ease your shopping experience.
Can I modify or cancel my order after placing it?
For any modifications or cancellations, please contact us within 24 hours of placing your order. After this period, we cannot guarantee that changes will be possible.
DELIVERIES
What are the delivery times and costs?
Delivery typically takes 6 to 10 business days from the time of shipment.
We provide worldwide free shipping with no minimum purchase required.
Do you provide package tracking information?
Yes, wait 3 days after your order. If not received, request it via email at contact@backpacker-life.com.
RETURNS & REFUNDS
Do you have a refund policy?
We do our best to resolve any issues our customers might face with their online items. If you still wish to receive a refund on your order, please contact our customer support at contact@backpacker-life.com.
I received a damaged item. What can I do?
We're sorry to hear that. Simply send us an image of the damaged item to contact@backpacker-life.com, and we will send you a replacement item as quickly as possible.
PRODUCT QUESTIONS
Where do BackpackerLife's products come from?
BackpackerLife is proudly established in France, reflecting our commitment to quality and innovation. To offer you high-quality hiking and trekking gear at accessible prices, we meticulously select our products from trusted suppliers primarily based in China. This approach allows us to offer excellent value for money, providing you with a variety of equipment suitable for all your adventures. We are committed to maintaining high standards of quality for all our equipment.
How do I choose the right size for my equipment?
Refer to our size guide available on the product pages or contact our customer service for personalized advice.
How do I care for my hiking gear?
Each product comes with specific care instructions. You'll find this information on the product page or in the provided user manual.
CONTACT US
How can I contact BackpackerLife's customer service?
For any questions or concerns, our customer service is available by email at contact@backpacker-life.com. We commit to responding to all emails within 24 to 48 hours. If you do not receive a response within 48 hours, please check your spam folder.